Lulutrip, Inc.
Full information about Lulutrip, Inc. — 2890 Zanker Road #203, San Jose, California 95134 California 95134
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Opening hours Open now
Today: Open 24 Hours
Sunday | 12:00 am — 11:59 pm |
Monday | 12:00 am — 11:59 pm |
Tuesday | 12:00 am — 11:59 pm |
Wednesday | 12:00 am — 11:59 pm |
Thursday | 12:00 am — 11:59 pm |
Friday | 12:00 am — 11:59 pm |
Saturday | 12:00 am — 11:59 pm |
Reviews
- ★ ★ ★ ★ ★I just came back from a US tour booked from Lulutrip and had such a great experience! Booking online was a breeze with all the detailed information provided. Whenever I rang up to arrange for additional activities, Lulutrip sales team was always friendly and professional. Sales team provided me with lots of useful information for my trip. Great job sales team! Thank you for making my trip a great one and I will be calling soon to arrange for my next trip!By Sam Leong, February 16, 2018
- ★ ☆ ☆ ☆ ☆Vicky, the worst tour guide Ever. I wish I could give them 0 stars. I booked a trip to Horseshoe Bend and Lower Antelope Canyon from Las Vegas for July 3, 2017. At first, I booked a trip for me and a friend. Booking was easy. We later found out that 2 of our friends are going to be in Vegas for the same weekend, so we decided to buy tickets for both of them for the same trip. And we did. And it was really weird that the tour said "Meals (included)", but in the end charged $10 for meals. Also, there's a mandatory $10 tips for the driver and tour guide. I don't mind giving tips and I always do when I go for bus tours, but it's weird that it's mandatory.(what if I don't like the service?). Anyway, so we booked 2 tours 2 people each. I tried to make the booking by calling them so that we all could be on the same bus. But the person on the phone told me I should just book it online and add in the comments section that we want to be paired up by providing the order number for the tour booked before, but the company apparently did not even look at the comments(which was later confirmed). So we did all that, got a confirmation email asking 4 of us to be at the Circus Circus Hotel at 4:45 am. So, on the day of the tour, we were there at 4:30 am, all ready for the tour. Now comes the interesting part, the tour guide is a Chinese lady, Vicky. Probably the rudest person I have ever met in my life. She had a sheet in her hand with names of all people on the bus and this sheet had only 2 out of 4 of us. Obviously, there was some confusion and any sane person would want to figure it out. But this female, she did not even want to talk to us, she's like "are you getting on the bus? I am leaving. It's not my problem that you people are not on the list". This really ticked me off in the wrong way. I called the company, globerouter and they were very patient in listening to me and wanted to settle this. So, the lady on the phone asked me to put the guide on the call, but Vicky here did not want to talk to her. She said, "I will not talk to them on your phone, ask them to call me. I don't talk to anyone like that on someone else's phone". I was like really? and she proceeded to leave. I am not someone who wants to pick a fight with someone, but this lady was really mean and rude. So, i just got in the bus and she did not let me get completely inside. So I stood at the door and told her the bus isn't leaving till this is sorted. She started yelling at me and my friends. This is not how a guide should behave with their customers. The driver on the other hand was really calm and understanding. She asked him to kick us out and close the bus door. But he said he won't do that, because that's not how things are done. Her yelling continued and she threatened us to call the cops. Well, I was fine with that, because I wasn't doing anything wrong here. I tried to talk calmly with the driver and he was ready to accommodate us, but there was 1 seat short, which I understand, it was a holiday weekend and the bus was full. Which is actually the company's fault for overbooking the bus. So, after all this, it was almost 5:30 am and I demanded a refund from Lulutrip which they did later on. But I think, had we not created a scene there, we wouldn't have gotten anything and we would've lost our money. We never wanted any of this, we just wanted a good trip since we had travelled all the way from Vermont to Vegas. I have been on many bus tours but this was probably the worst of all, especially because of the tour guide Vicky. Had she been calm and understanding, things would've sorted out soon and patiently.By Shraddha Atrawalkar, January 31, 2018
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2880 Zanker Road #203, San Jose, California 95134